GetixHealth
How GetixHealth transformed healthcare operations.
GetixHealth brought contact center operations, collaboration, and office experiences together with Webex to empower global operations with AI-driven insights.
From legacy systems to one connected platform.
Learn how GetixHealth modernized its infrastructure and achieved nearly 100% uptime after migrating from legacy systems to a unified experience with Webex.
Challenge
GetixHealth was experiencing downtime and high attrition rates due to outdated systems that were impacting employee and customer experiences.
Solution
Webex gave GetixHealth a unified, AI-powered platform to enhance operations across a global footprint.
Results
With Webex, GetixHealth delivered a seamless collaboration experience for over 1,600 employees and slashed call wrap-up times by 86%.
How GetixHealth went from high attrition to lasting engagement.
With AI-powered automation and unified experiences, GetixHealth built a highly engaged and motivated workforce.
Where frustration turns into fulfillment
Webex transformed GetixHealth’s contact center into a modern, engaging environment.
Where AI drives smarter healthcare operations
With Webex AI, GetixHealth scores 100% of interactions, boosting insights and quality across its global teams.
Where automation saves millions of minutes a year
Webex helped GetixHealth reclaim over 10 million minutes annually with intelligent automation.
Future-proofing growth with Webex.
GetixHealth built a scalable communication system ready to support 3,000 agents and global expansion.
Across all the call centers of our India and U.S. offices, we handle approximately 4.5 million minutes a month. If you take 1.5 minutes of savings each agent can do on a call, and you multiply that across all the calls that we take on an annual basis, we’re looking at about 10.5 million minutes saved per year.
Cisco leapfrogged all other competitors and was able to deliver on the specifications as well as the feature sets that were critical for continuing our lines of business.
Moving from the legacy platforms that were on-premises and then shifting that workload over to Cisco definitely gave us an improvement in uptime. We went from 20 hours of downtime a year to over 100% uptime, just by moving this paradigm.
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