Forge Personal Connections with People-Powered Data
Today’s healthcare customers demand exceptional patient-centric experiences. Delight them and differentiate your contact centers with Webex, IDC's 2024 Market Leader.
As healthcare organizations continue to rely on advanced technology as a critical differentiator, it’s no surprise that patients are willing to pay for better experiences. In today’s world, patient-centricity is king. Delivering excellence is more important than ever, and the contact center is a crucial portal to understanding patient needs and preferences. By turning this data into insights, Healthcare organizations can stay ahead of changing customer expectations and efficiently scale their operations using cloud-based solutions.
As IDC’s 2024 Market Leader in CCaaS applications, Webex is recognized as an industry forerunner for our innovative AI, robust multichannel support, and superior analytics capabilities.
This quick overview explains how Webex is a collaborator, not just a vendor, with an enterprise-grade solution for companies large and small. Discover a future-proof investment that saves you money today.
Discover why now is the perfect time to transition from on-premises to cloud-based contact centers in our webinar series. Learn about the latest in AI, automation, and digital engagement with expert advice on scalable solutions.
Explore how Webex Workforce Optimization Analytics harnesses the voice of the customer to transform your multi-channel contact center into a hub of human data.
Here’s how to get your customers the answers they need through their preferred channel with astonishing speed.
Browse this detailed overview of our next-generation cloud contact center, inspired by customers and architected for business.
Burrell Behavioral Health Transforms Care Delivery with Webex
When Burrell Behavioral Health's crisis team was nominated to provide a national hotline, they required an efficient and stable cloud solution. "[Webex Calling] gives us the reliability our clients need so we can save lives,” says Jarrett Newberry, Senior Systems Director. By leveraging Webex Contact Center to organize crisis support workers based on availability, Burrell Behavioral Health's live agents can be instantly connected to patients in need of crisis support, whether they are working remotely or on-site.
Ready to transform your patient experience with human data? Get in touch with our sales team to learn more about how Webex can turn your transactions into a-ha moments.
