Integrations

The right fit for every system.

Orchestrate customer interactions with your existing backend systems, cloud applications, and partner services.

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Integrate then orchestrate

Trigger outbound communications and seamlessly feed customer interaction data back into systems for contextual engagement.

Flexible integrations

Integrate systems via APIs, webhooks, or bulk file uploads to power real-time communications and high-volume messaging.

Prebuilt and custom integrations

Leverage ready-made integrations for out-of-the-box functionality, or build custom integrations tailored to your business needs.

Prebuilt integrations
Custom integrations
Webex Connect: One CPaaS platform, seamless integrations.

Discover how the flexible integration framework within Webex Connect can optimize your customer communication journeys and maximize ROI.

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Power real-time, data-driven customer journeys across systems

Trigger communications, personalize every interaction, and fulfil requests.

Proactive communications
Notify customers proactively with real-time triggers from existing systems such as CRM and order management.
Contextual
engagement
Engage customers through relevant communications by leveraging CRM data, purchase history, recent events, or actions.
Instant request
fulfilment
Eliminate manual delays with automation. Automate end-to-end request fulfillment and offer provisioning with integrations.
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Open integrations

Connect through REST, SOAP, SFTP, webhooks, or SDKs using a secure, flexible integration framework.

Integration Reruse

Reuse existing integrations across workflows and teams to reduce coding effort and reconfiguration time.

Prebuilt integrations

Use our library of prebuilt integrations for popular business systems across multiple verticals.

Developer control

Manage and update integrations easily from a centralized, developer-friendly platform.
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