Richer digital interactions
Integrate systems to deliver personalized, one-way and two-way messaging interactions at every stage of the customer journey.
Build your way
Use programmable APIs or an intuitive drag-and-drop Flow Builder to quickly create, automate, and scale customer experiences.
Channel flexibility
Engage customers on their preferred channels while delivering consistent, secure, high-performance connectivity across regions.
Security & Control
Manage access, protect customer data, and optimize performance with built-in security and granular reporting.
Integrate AI agents
Use proactive communications as a gateway to AI agents, allowing customers to easily self-serve to resolve their queries and fulfill intents.
Top use cases.
Engage prospects with rich, interactive messaging experiences that drive conversion from discovery through onboarding.
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Proactive promotional campaigns
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Product and offer browsing
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Welcome and onboarding journeys
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Callback campaigns
Protect customer accounts with secure, real-time verification and automated fraud prevention.
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One-time passwords (OTP)
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Multi-channel two-factor authentication (2FA)
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Real-time SIM swap detection
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Fraud alerts
Strengthen relationships with personalized, proactive customer engagement.
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Upsell and cross-sell recommendations
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Triggered educational content
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Appointment reminders and rescheduling
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Proactive service updates
Deliver fast, digital-first service across every channel.
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Inbound call deflection to messaging
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Proactive AI self-service
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Customer satisfaction (CSAT) surveys
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Automated service notifications
Drive loyalty and reduce churn with timely, relevant re-engagement.
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Contract renewal reminders
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Payment reminders with mobile pay
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Abandoned cart recovery
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Loyalty and win-back campaigns
Customer stories.
Using our cloud communications platform, SMARTY transformed customer interactions with a multi-channel customer onboarding program.
Centrica significantly reduced the number of inbound calls by deflecting calls from IVR to SMS and WhatsApp.
Southwark Council improved the trust and legitimacy of their communications by using RCS Business Messaging.
Cambridge University Hospitals NHS achieved one of the lowest Did Not Attend rates in the country.
Easily adopt new channels to interact with customers on the channels they prefer.
Build powerful flows that integrate with your systems.
Easily consume events from your existing systems to trigger personalized customer communications. Leverage prebuilt or custom integrations to deliver the right messages across every journey. With the intuitive drag-and-drop Flow Builder, you can create and automate flows in just minutes.
Your customer experience transformation partner.
Webex Connect is part of the Webex Collaboration portfolio. Users of the wider Webex Portfolio can frictionlessly work across our products.
Our products are shaped by Cisco’s ‘secure by default’ vision, adhering to the latest security best practices.
Our bespoke services team can support you throughout your journey, from technical consultation to strategic planning and implementation.
With GDPR, HIPAA, and ISO 27001 controls built in and tools for meeting global and regional regulations, Cisco meets your compliance needs out-of-the-box.
Cisco’s partner ecosystem is one of the largest and most diverse in the IT industry, delivering innovative solutions to customers.
