Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Explore AI-powered devices for any space.
Design your own meeting room.
Get blueprints for incredible outcomes.
Intelligent, digital to human customer interactions
Optimize agent performance and customer satisfaction
Communications platform for automating customer journeys
Dynamic AI interactions that lead to customer resolutions.
Benchmarking in the context of contact centers involves comparing business processes and performance metrics to industry bests and best practices from other companies. Metrics such as Average Handle Time, Customer Satisfaction Scores, and First Call Resolution are often used in benchmarking to identify areas of improvement and to set performance goals.