Cloud Contact Center

A Cloud Contact Center is a web-based facility that manages customer interactions across multiple channels, such as voice, email, chat, and social media, using software hosted on the internet. Unlike traditional on-premise call centers, cloud contact centers offer scalability, flexibility, and cost savings, as they do not require physical infrastructure or hardware investments. They enable remote work, easy integration with other cloud services, and access to the latest features and updates without significant upfront costs.

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