Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Explore AI-powered devices for any space.
Design your own meeting room.
Get blueprints for incredible outcomes.
Dynamic AI interactions that lead to customer resolutions
Intelligent, digital to human customer interactions
Empower agents, supervisors, and customer-facing teams with AI
Communications platform for automating customer journeys
Optimize agent performance and customer satisfaction
A Cloud Contact Center is a web-based facility that manages customer interactions across multiple channels, such as voice, email, chat, and social media, using software hosted on the internet. Unlike traditional on-premise call centers, cloud contact centers offer scalability, flexibility, and cost savings, as they do not require physical infrastructure or hardware investments. They enable remote work, easy integration with other cloud services, and access to the latest features and updates without significant upfront costs.