Dialer technology in contact centers refers to automated systems that efficiently manage outbound calls. These systems can include predictive dialers, which use algorithms to minimize idle time and ensure agents are connected to live calls as often as possible; progressive dialers, which dial numbers in sequence as agents become available; and power dialers, which dial numbers based on a predefined list at a controlled rate. Dialer systems enhance productivity by optimizing call volumes and improving the efficiency of outbound campaigns.

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