Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Explore AI-powered devices for any space.
Design your own meeting room.
Get blueprints for incredible outcomes.
Dynamic AI interactions that lead to customer resolutions
Intelligent, digital to human customer interactions
Empower agents, supervisors, and customer-facing teams with AI
Communications platform for automating customer journeys
Optimize agent performance and customer satisfaction
Job rotation is a management approach used in contact centers to keep agents engaged and reduce burnout by periodically rotating them through different roles or tasks. This can include changing from inbound to outbound calls, handling different types of inquiries, or moving between various communication channels. Job rotation helps broaden agents' skills, improve their job satisfaction, and enhance the overall performance of the contact center.