Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Personalized experiences for any desk.
Intelligent experiences in any meeting room.
Elevated experiences for specialist environments.
Intelligent, digital to human customer interactions
Optimize agent performance and customer satisfaction
Communications platform for automating customer journeys
A knowledge management system (KMS) in a contact center context is a technology-based system designed to capture, organize, and share information within the organization to improve the efficiency of resolving customer inquiries. It allows agents to access a centralized repository of information, including FAQs, product details, policies, and procedures, enabling them to provide accurate and consistent responses to customer queries. Effective knowledge management supports continuous learning and improvement, enhances customer service quality, and drives operational efficiency.