Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Explore AI-powered devices for any space.
Design your own meeting room.
Get blueprints for incredible outcomes.
Dynamic AI interactions that lead to customer resolutions
Intelligent, digital to human customer interactions
Empower agents, supervisors, and customer-facing teams with AI
Communications platform for automating customer journeys
Optimize agent performance and customer satisfaction
Natural language processing (NLP) is a subset of artificial intelligence that focuses on the interaction between computers and humans through natural language. In contact centers, NLP is used to analyze, understand, and interpret customer inquiries through voice or text, enabling more effective communication with chatbots and IVR systems. It allows for the automation of customer service interactions and improves the customer experience by facilitating more natural and intuitive interactions.