An On-Premise Contact Center is a traditional model where its infrastructure, including its telephony hardware, servers, and software, are physically located and maintained on the business's property. This model gives companies complete control over their contact center operations, including data security, compliance, and customization. However, it requires a significant upfront investment in hardware and software and ongoing maintenance and upgrades. Organizations with specific regulatory compliance requirements often choose on-premise solutions or those that prefer to maintain direct control over their technology environment.

Return to glossary.