A predictive dialer is an automated dialing system used by contact centers to make outbound calls more efficiently. By using algorithms to predict when agents will be available and when calls are likely to be answered, predictive dialers can dial multiple numbers ahead of time, reducing wait times and increasing the time agents spend talking to live prospects or customers. Predictive dialers are essential for maximizing operational efficiency in outbound calling campaigns, such as sales, customer follow-ups, and market research.

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