Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Explore AI-powered devices for any space.
Design your own meeting room.
Get blueprints for incredible outcomes.
Intelligent, digital to human customer interactions
Optimize agent performance and customer satisfaction
Communications platform for automating customer journeys
Proactive customer service refers to anticipating customer needs and addressing potential issues before customers seek help. This can include sending alerts about service disruptions, reminders for renewals or maintenance, and personalized offers based on customer behavior. Proactive service helps improve customer satisfaction, reducing inbound queries and enhancing the overall customer experience.