Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Explore AI-powered devices for any space.
Design your own meeting room.
Get blueprints for incredible outcomes.
Intelligent, digital to human customer interactions
Optimize agent performance and customer satisfaction
Communications platform for automating customer journeys
Quality management in a contact center involves the systematic process of ensuring that all aspects of operations meet or exceed the expected standards of quality. This includes monitoring, evaluating, and enhancing the performance of agents, the effectiveness of customer interactions, and the overall operational processes. Quality management encompasses activities such as call monitoring, agent coaching and feedback, performance analysis, and implementing best practices aimed at continuous improvement. Quality management aims to increase customer satisfaction, optimize operational efficiency, and foster a culture of excellence within the contact center.