Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Personalized experiences for any desk.
Intelligent experiences in any meeting room.
Elevated experiences for specialist environments.
Intelligent, digital to human customer interactions
Optimize agent performance and customer satisfaction
Communications platform for automating customer journeys
Robotic process automation (RPA) involves using software robots or "bots" to automate repetitive and routine tasks within the contact center operations. RPA can streamline processes such as data entry, transaction processing, and basic customer inquiries, improving efficiency and allowing human agents to focus on more complex customer needs.