A wide-area network (WAN) is a telecommunications network that extends over a large geographical area for the purpose of computer networking. WANs are used to connect local area networks (LANs) and other types of networks together, so that users and computers in one location can communicate with users and computers in other locations. In contact centers, WANs enable the connectivity required for virtual call center operations, remote agents, and the integration of multiple contact center sites, supporting seamless communication and data exchange across vast distances.

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