XaaS (Everything as a Service) represents a broad category of services and applications delivered over the Internet rather than provided locally or on-premises. In the context of contact centers, XaaS can include Software as a Service (SaaS) platforms like cloud-based contact center solutions, Communication Platform as a Service (CPaaS) for integrating communication capabilities, and even Contact Center as a Service (CCaaS) models that offer comprehensive contact center functionalities on a subscription basis. XaaS models emphasize flexibility, scalability, and cost-efficiency, enabling contact centers to leverage advanced technologies without significant upfront investment.

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