Cloud Intelligence for UCM

Modernize your
on-premises calling.

Cloud Intelligence for UCM is an industry-first solution that brings cloud calling and AI innovation to Cisco UCM.

Learn How

Innovation without compromise.

Unlock cloud innovation while maintaining your existing Cisco UCM infrastructure.

Add cloud value where it matters.

Increase efficiency, lower costs, and streamline operations by deploying cloud capabilities where they deliver the greatest business impact.

Modernize without risk.

Introduce cloud capabilities strategically while minimizing disruption and preserving continuity for mission-critical communications.

Pave a strategic path forward.

Build a future-proof communications strategy that delivers long-term confidence and drives innovation without disruption.

AI-powered cloud calling, delivered.

Cloud Intelligence for UCM connects Cisco UCM to the Webex cloud through a secure trunk that unifies users, devices, and dial plans.

Bring the latest cloud and AI-powered innovations to Cisco UCM.
Customer Assist

Empower employees to deliver outstanding customer assistance with AI-powered agent and supervisor tools.

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AI Receptionist

Enhance customer service with an always-on virtual receptionist that answers calls, resolves common inquiries, and automates routine tasks.

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AI Assistant

Make every call more productive with AI-powered call summaries, notes, action items, and intelligent caller intent.

See In Action
Simplify administration and gain deeper insights into your on-premises deployment.
Streamline administration

Extend cloud-based visibility, analytics, and lifecycle management into your on-premises Cisco UCM environment.

Get real-time insights

Access instant, AI-powered insights, analytics, and alerts, so you solve issues before they impact users.

Automate and protect

Simplify operations with automated UC updates while enhancing safety with Hybrid E911 and protection against spam and fraud.

Increase agility with flexible, globally available cloud PSTN solutions.
Cloud Connect PSTN

Deploy cloud PSTN in over 70 markets through a broad ecosystem of Certified Calling Providers.

Cisco Calling Plans

Simplify PSTN with Cisco Calling Plans which are procured, managed, and provisioned through Control Hub—available in 17 countries.

Webex Go

Support mobile workers with compliant, secure, and private mobile calling for any work style.

Flexible licensing. Full control.

Preserve cloud options while keeping control of your deployment strategy.

One simplified model.

Reduce procurement complexity with flexible add-on licenses for UCM.

Your timeline, your priorities.

Keep users on-premises or move them to the cloud by site, region, or business need, with no forced migration deadline.

The freedom to adapt.

Shift deployments to the cloud when it makes sense, with the flexibility to move back to UCM as operational, regulatory, or market needs change.

Resources, at your fingertips.

Discover how Cloud Intelligence for UCM enables a flexible, future-ready path for enterprise calling.
Data sheets and literature
Webex Help
Start your cloud calling journey.

Modernizing your business communications begins with a flexible, enterprise-grade solution that’s built for where you are today, and where you want to be tomorrow.
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