woman working remotely

Stay connected
no matter what

Use Webex with different devices, poor internet, or even no internet.

As millions of people around the world shift to working remotely, the added pressure on service providers means some will experience connection limitations.
Follow the advice below to stay connected in any situation.

Connections and devices

How you join your meeting depends on the connection and device type you have available.

Different ways to join

  • Telephone Network
    • Non-smartphone cellular (audio only)
    • Fixed landline phone (audio only)
  • Cellular data or WiFi | Webex mobile app
    • Apple devices
    • Smartphones
    • Tablets
  • WiFi or Wired internet connection | Webex desktop app
    • Laptop
    • Desktop computer
If you have access to one, joining from a video device will provide the best meeting experience.
Use Webex with any connection type
mobile device

Basic troubleshooting


Our help site is the best place to start to
find answers to your questions.


Check our general service status on any
issues affecting other users.

Contact us

Our 24/7 support team is ready to assist
with whatever you need.

New to working from home?

We’ve got you. Make the change easy for you and your team.
Webex Guide to Remote Work
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How do I use Webex with poor internet?

When joining from a mobile, desktop, or laptop device, a notification may appear on the screen to let you know you have a poor internet connection. Here’ s how to stay connected:
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Choose voice over video

Having your web camera on is best practice when you're working remotely, but if you have a poor internet connection—focus on maintaining your audio connectivity. From a desktop, turn your video off by clicking the camera icon. From a mobile app, select the option to switch to an audio-only meeting.

Change your audio

Selecting "Call Using Computer" can slow down your connection, so to avoid this, try using the "Call Me" or "I Will Call In" options when dialing in. If you lose connectivity completely, open your meeting invitation, and call one of the numbers under "Join by phone."

Turn off your VPN

Your employer may have provided you with a VPN (virtual private network) service that allows you to use the company network while working remotely. Often, this feature can limit the bandwidth available to Webex. Try turning off your VPN and see if your meeting audio, video, and screen sharing quality improves.

Close your applications

To ensure all your connection goes to your meeting, consider closing any unneeded applications. Look out for these common offenders: email, browser tabs, file back-ups, and open documents connected to cloud-based content sharing services.

Share content offline

If you need to share content, send the file before your meeting, or share a link to the file rather than sharing your screen. This will save valuable bandwidth so you can keep your audio and video connected.

Watch the short video on getting started with Webex (7 min)

How do I use Webex without internet?

If you don't have access to Wi-Fi or cellular data, you can still call in to the meeting through a telephone network by using the Webex call-in numbers from your meeting invite.
Telecom providers may be experiencing higher than average call volumes, and some phone numbers may be temporarily unavailable. If this happens, don't worry. You can choose from several global call-in numbers assigned to your site. Here's how:
  • 1 Open your meeting invitation and call one of the numbers under "Join by phone."
  • 2 If the call doesn't connect, choose another number on the list and try again.
  • 3 Say your name and/or "press 1 to join the meeting" on your keypad.
  • 4 Let your host know that you've joined the meeting.
  • 5 Mute your audio on your device, or by pressing *6 on your keypad to mute and unmute your line.
After you join, you'll hear everyone in the meeting but will not see any video or content that they're sharing.
Read the article about joining a Webex meeting
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headphones coffee computer

What if call-back isn’t working?

As pressure on telephone services increases, call-in or call-back audio options may be unavailable. Here are some alternatives to staying connected:

Switch to using VoIP

Voice over internet protocol (VoIP) uses the internet to send and receive audio. If your traditional telephone network fails on your landline or cellular, you can still use a wired internet, Wi-Fi, or cellular data connection to join a meeting. Once online, you can use the "Call Using Computer" option, which allows you to join using audio over the internet.

Prioritize your bandwidth for VoIP

When VoIP is your only option, make sure you have enough bandwidth for a clear audio experience. If audio quality becomes poor, follow the advice in the 'How do I use Webex with poor internet?' section to improve audio when connection is low.

Use Webex Teams

If voice and video are being impacted by your connectivity—we recommend Webex Teams. That way, you can message and share files in or out of a meeting, from any device.
Getting started with Webex Teams


Great! Now you can check out these helpful best practices for working remotely.
Go to our Working Remotely page