Advancing new products with assisted reality and Webex.

Barcelona-based Leng-d'Or develops and produces snack food products, both as a finished product for B2C sales, and as food pellets for B2B manufacturers to cook, add seasonings, and packaging for consumer sales delivery.

Many of Leng-d'Or's 800 customers are based outside Spain—mainly in the U.S., where the business has two major manufacturing facilities. Much of the business' research and development operation involves close collaboration between the Spanish and U.S. sites, which previously involved lengthy visits by Spanish food technologists.

Leng-d'Or had already begun the process of deploying Webex products before the pandemic struck and used Webex with Cisco SecureX to to ensure that work continued effectively and securely when travel was no longer an option. Webex technology enabled Spain-based technologists to view U.S. production lines directly and apply changes and machine adjustments in real time.

Webex technology can deliver extensive benefits in saved travel costs and reduced travel times, enabling Leng-d'Or to broaden its focus on its sustainable operations.

Leng-d'Or needed to continue to develop new products without traveling

• Leng-d'Or's product development process involves extensive collaboration between its various sites, particularly in the U.S. and Spain.
• With travel ruled out by the pandemic, it needed a way to ensure that this process could continue remotely and securely.
• Leng-d'Or's recipes and formulations need to be continually updated and adapted, especially as global warming changes the properties of key raw materials such as corn and flour.

Leng-d'Or needed comprehensive visual communication to maintain testing

• Many of Leng-d'Or's customers are based in the US, so the business has two major testing and manufacturing facilities there.
• Leng-d'Or technologists needed a solution that would enable them to view and collaborate on all aspects of the product testing process from its Barcelona head office.
• Security is a key consideration; using a public web connection could potentially lead to leaks or theft of key product information.

Webex Expert on Demand on assisted reality (AR) glasses and Meraki provide real-time visibility

• Using a combination of Cisco devices, Webex Expert on Demand on assisted reality (AR) glasses, Cisco Umbrella and Meraki Camera, food technologists in Spain can see and collaborate on production lines operating in the U.S.
• Technologists are able to identify any issues in the testing and production process in real time and suggest solutions such as changes to machine settings.
• Food technologists no longer need to travel to take part in the testing and development process. This meant work could continue during travel restrictions and will also enable future savings on travel expenses.
• Cisco SD-WAN enables online security, ensuring no unauthorized access to sensitive video feeds while also enabling customers to view processes when necessary.
  
  

Collaboration technology enables the sharing of ideas

• Cisco Boards support real-time collaboration, brainstorming, and sharing of ideas between staff in different countries.
• Combined with Webex Expert on Demand on assisted reality (AR) glasses, Leng-d'Or developers and technologists can use Webex to exchange drawings and formulas quickly and securely.
• Webex technology adds flexibility for the business to adapt quickly, effectively, and securely to working from anywhere during the pandemic.
• Development times for future new products are expected to be reduced significantly.