Forrester Study

Unlock Business Value with Unified UCaaS and CCaaS

Improving customer experience (CX) is dependent upon improving employee experience (EX). That’s why 66% of decision-makers are interested in moving to a unified UCaaS and CCaaS solution.

But with an increased scope, comes an increased number of decision-makers—all with differing priorities. How do you get everyone on the same page? And will the outcome be worth it?

This new Forrester study explores:

  • Why you should consider a single UCaaS and CCaaS solution.
  • Expected benefits in the areas of security, ease of deployment, and cost/TCO.
  • The purchase priorities of IT and C-Level decision-makers.
  • How to align stakeholders throughout the evaluation and buying cycle.

New Forrester Study

Front cover of Unlock Business Value With a Single-Vendor UCaaS and CCaaS Solution whitepaper by Forrester. Download Study
Graph displaying survey results on challenges organizations face with unified communications platforms. Integration, poor end-user experience, and too expensive to maintain or consume top the chart.

Complete to download report