Forrester Study

Unlock Business Value with Unified UCaaS and CCaaS

Improving customer experience (CX) is dependent upon improving employee experience (EX). That’s why 66% of decision-makers are interested in moving to a unified UCaaS and CCaaS solution.

But with an increased scope, comes an increased number of decision-makers—all with differing priorities. How do you get everyone on the same page? And will the outcome be worth it?

This new Forrester study explores:

• Why you should consider a single UCaaS and CCaaS solution.
• Expected benefits in the areas of security, ease of deployment, and cost/TCO.
• The purchase priorities of IT and C-Level decision-makers.
• How to align stakeholders throughout the evaluation and buying cycle.