Indian BPO Services: Powering Clients to a Future Shaped by Growth

Adopting cloud, AI, and digital innovation to deliver differentiating CX for brands

Ever since the pandemic’s significant impact in India, Indian business process outsourcing (BPO) companies have been under enormous pressure to remain competitive, profitable, and agile. Despite all the challenges the industry faced, 2021 saw the Indian government clarify regulation by liberalising guidelines for voice-based BPOs. This has presented a tremendous opportunity for Indian BPOs to reinvent themselves and work with partners to start their transformation for growth.

In this whitepaper, Frost and Sullivan address a few key areas to help CX leaders in the Indian BPO sector rethink their customer strategies for now and the future.

  • Learn why a transformation is needed
  • Understand challenges and rethink operations with a forward-looking model
  • Get practical tips for a successful transformation

Indian BPO Services: Future-Proof Operations for Growth

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