Cisco named as a Leader

IDC MarketScape: Worldwide CCaaS Software 2024 Vendor Assessment

IDC recently published a new IDC MarketScape: Worldwide CCaaS Applications Software 2024 Vendor Assessment, evaluating contact center vendors based on various factors including new innovations brought about by conversational, predictive, and generative AI, multichannel support, and in-product analytics.

Based on the assessment, the IDC MarketScape positioned Cisco as a Leader in the CCaaS space.

The report recognized Cisco for the following strengths: “Webex Contact Center provides an extensive list of channels that are supported natively. Access to Cisco's full breadth of capabilities within the collaboration portfolio as well as CCaaS/CPaaS/UCaaS as single solution provides customers with a comprehensive suite of contact center, collaboration, and infrastructure products. Vertical use cases enable Cisco to provide a wide range of industries with specific functional requirements while maintaining core code integrity. The company reports an above 99.999% uptime.”

Download the excerpt to see why Cisco was named a Leader in the 2024 IDC MarketScape for CCaaS.