Make it easy to get help.
You’ll get unlimited support sessions. Users start a session in-product, from your website, or from an email. Each rep can help 5 users at a time, across firewalls and on most platforms and browsers.
Easy on your reps, too.
Drag and drop files. Collect and save system information with one click. Reboot without ending your session. And save typing time — choose from the chat-phrase library.
Solve on first contact.
Users get to the right specialist in the right order with WebACD. Reps chat with each other or bring in experts to solve problems the first time they crop up.
Add Cisco WebEx Remote Access
Create and support networks of thousands of devices anywhere in the world.
Perform maintenance with or without users present.
And the highest grade of security.
No complicated software to download or hardware to purchase. WebEx Support Center is delivered reliably over the Cisco WebEx Cloud.