Customers’ Choice for UCaaS, CCaaS, and Meetings.

Cisco Systems is a Customers’ Choice on Gartner® Peer Insights™

We’re honored to share that Cisco Systems is the only vendor to achieve the recognition of Customers’ Choice on Gartner® Peer Insights™ across four distinct markets: Unified Communications as a Service (UCaaS), Meeting Solutions, Contact Center as a Service (CCaaS), and Communications Platform as a Service (CPaaS) based on verified reviews of Webex Suite, Webex Contact Center, and Webex Connect.

Reviewers of Cisco Systems consistently awarded a rating of 4.4 stars or higher to Webex solutions across the entire employee and customer experience portfolio:

Cisco Systems for Webex Suite: Rated 4.5 out of 5 stars, attaining 4.5 stars or higher across all evaluation categories, including product capabilities and deployment, support, and sales experience based on 152 reviews as of March 2025.
Cisco Systems for Webex Meetings: Rated 4.6 out of 5 stars, with 92% of customers saying they would recommend it to peers based on 218 reviews as of April 2025.
Cisco Systems for Webex Contact Center: Rated 4.7 out of 5 stars, with 96% of customers saying they would recommend the solution based on 113 reviews as of January 2025.
Cisco Systems for Webex Connect: Rated 4.4 out of 5 stars, with 88% of customers saying they would recommend Webex CPaaS Solutions to their peers based on 113 reviews as of September 2024.

Voice of the Customer Report, 2025.

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco.