Voice over Internet Protocol (VoIP)

Voice over Internet Protocol (VoIP) is a technology that allows voice calls to be made over the Internet instead of through traditional telephone lines. It converts voice signals into digital data packets, transmitting them over the internet or any other IP-based network. In contact centers, VoIP is crucial for supporting a range of communications, including inbound and outbound calls, virtual call centers, and remote agent setups. VoIP reduces telephony costs, enhances flexibility, and integrates with various digital communication tools to provide a seamless customer service experience.

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