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Transition to remote work:
IT admin resources

There is an unprecedented increase in remote work happening around the world due to circumstances resulting from COVID-19 (Coronavirus disease). If you're implementing new remote working practices or are expecting an increase in demand, we’re here to help.

Rapid deployment and adoption of remote work

Here are resources to help you rapidly deploy remote work at your company. The remote work communication pack has emails you can send to your users, a deck to help you prepare your support team, and other assets.
Download your remote work communication pack Take our free online class: Webex rapid onboarding Access other adoption guides and toolkits on our Help Center
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Get your network ready for remote work

As more users transition to remote work, they will use Webex Meetings and Webex Teams to make video calls and share content. Make sure you consider the changes in your users’ traffic as you plan to allow remote access to your company’s network.
Read our Help Center article how do I allow Webex Meetings traffic on my network? Read our Help Center article what are the minimum bandwidth requirements for sending and receiving video in Cisco Webex Meetings?
If you want to limit or manage VPN traffic during this time, you could consider these optimizations:
  • While video is a valuable part of remote collaboration, limiting video use to only presenters or key users is a way you can lower the network bandwidth used by the client.
  • Encourage users to disconnect from their VPN to join meetings if traffic over VPN is a concern, especially for large events.
  • Administrators may wish to configure their desktop VPN client to direct Webex traffic to the internet rather than across the VPN tunnel.
  • Administrators who wish to direct Webex traffic through their VPN tunnels should plan for the user bandwidth and ensure all appropriate ports and protocols are opened.

Administration and configuration of Webex Meetings


First, configuration:

Configure Control Hub organization for a consistent user experience, fewer technical issues, and streamlined service management.
Add and verify your domains Auto-assign user templates Convert users Add users manually Add users by CVS Add users by directory synchronization Claim your domains

Then, add users:

You can add new users to your Webex Meetings site in Control Hub. Control Hub is the best way to administer your site, so we recommend starting there.
Get started with our ebook Cisco Webex Control Hub Essentials Or, you can manage user accounts in Cisco Webex Site Administration

Webex cloud-registered device management

You can also set up users with Webex Devices in their remote offices. Cloud register those devices to allow them to operate from a user’s home internet connection while being remotely managed by you in Webex Control Hub.
Use our Help Center article onboarding for devices
webex deskpro device
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Diagnostics and troubleshooting

You can use Control Hub to troubleshoot your local system and network performance.
Use our Help Center article advanced diagnostics and troubleshooting in Control Hub Check the global service status page

Need more help?

Visit our Help Center for more support
when working remotely.
Webex Help Center