We’re here for you.

There is an unprecedented increase in remote work happening around the world due to circumstances resulting from COVID-19 (Coronavirus disease). If you're implementing new remote working practices or are expecting an increase in demand, we’re here to help.

End user resources are available here.

IT Admin Resources

Rapid deployment & adoption
A pre-made deployment guide and communication assets.
Network readiness
Managing network and bandwidth requirements.
Administration and configuration
Technical foundations and site management.

Audio management
Configuring options to meet your needs.
Video and device management
Device registration and management.
Management & troubleshooting
Effectively manage audio and diagnose user issues.

Rapid deployment & adoption

Resources designed for a rapid deployment of remote work for your company, including a technical readiness checklist & deployment guidance, IT service desk preparation and a change management and adoption plan with pre-made communication assets.

Download your remote work communication pack.
Access other adoption guides and toolkits.
Free Online Class: Webex Rapid Onboarding.

Network readiness

With more users connecting remotely, administrators should consider their users’ collaboration traffic as part of the remote network planning. Visit our network requirements article for details on Webex network traffic and our minimum bandwidth requirements to plan for traffic volume.

For those looking to limit or manage VPN traffic during this time, some optimizations that you could consider include the following:

  1. While video is a valuable part of remote collaboration, limiting video use to only presenters or key users is a way you can lower the network bandwidth used by the client.
  2. Users can be encouraged to disconnect from their VPN to join meetings if traffic over VPN is a concern, especially for large events.
  3. Administrators may wish to configure their desktop VPN client to direct Webex traffic to the internet rather than across the VPN tunnel. Visit our network requirements article for details on Webex network traffic to aid in configuring split-tunnels.
  4. Administrators who wish to process Webex traffic through their VPN tunnels should plan for the user bandwidth and ensure all appropriate ports and protocols are opened.

Learn more about configuring your environment to scale, by reading Cisco Webex Bandwidth Planning Guide, Cisco Webex Bandwidth Requirements for Video, and exploring Webex Video Mesh Services.

Administration and Configuration

For enterprise customers, whether you onboard new users in Site Administration or Control Hub, linking your Webex site and users to control hub and managing them in Control hub is the best way to administer your site, and mass-deploy the Webex client. 

Check your foundations

Investing time to configure these foundational steps ensures consistent experience, reduces technical issues and streamlines user and service management. For more details, visit the Control Hub Essentials Guide.

Add and verify your domains

Auto-assign user templates

Convert users

Add users manually, by csv or directory synchronization

Claim your domains

Now you’re ready to enable single sign on, streamline user management by enabling directory sync, and simplify scheduling by enabling hybrid calendar service (@webex).

Audio management

Configuring in meeting audio options gives you control over how users join meeting audio.

Webex Meetings supports “call my computer," allowing users to join from their desktop over the network, using VOIP. Best practices for using VOIP and user guidelines are available here.

In non-ideal network conditions, users can connect using the phone numbers associated with their meeting. For sites enabled with global call-in, multiple numbers around the globe can be used to join a Webex Meeting. While Webex is planning for high volumes of audio traffic on our infrastructure, large volumes of people in remote areas may increase volume on local telco provider networks.

While Webex is planning for high volumes of audio traffic on our infrastructure, large volumes of people in remote areas may increase volume on local telco provider networks. Webex has made provisions with multiple carriers to plan for this type of incident outside of the Webex architecture. In some locations, secondary numbers are available - check the meeting global calling list.

For more control, use Webex custom session types to limit access to features like video, sharing, and recording capabilities for subsets of users: Site Administration or Control Hub.

Video and device management

In some instances, Administrators may wish to set up users with video devices in their home or alternate offices. We recommend cloud registering those devices to allow them to operate from a user’s home internet connection while being remotely managed through the Webex Control Hub.

Doing so also simplifies user onboarding and provides you real time analytics and diagnostics.

Visit cloud onboarding for devices to plan your migration for supported endpoints and devices.

Diagnostics and troubleshooting

Administrators can use the Webex Control Hub to troubleshoot local system and network performance when joining Webex Meetings. Visit our Diagnostics and Troubleshooting page to learn more about using Control Hub to help with monitoring Meeting quality. In Meeting diagnostics for your users can be found under the help pulldown menu under health checker.

NEW! We’ve created a detailed technical configuration health check report for your site. Contact your account team or Customer Success Manager for access and schedule a free discussion on personalized recommendations for your site today.