Cloud Calling

Cloud calling is a type of unified communications as a service (UCaaS) that provides secure and scalable voice communication services through a third-party host. With cloud calling, organizations of all sizes can operate their entire business phone system through their internet connection. Moving calling operations to the cloud allows organizations to replace their traditional PBX system.

Moving phones to the cloud eliminates the outdated need for employees to be in close physical proximity to the company's on-premises phone system. If employees have access to the internet, they can access their phone lines from anywhere. Other benefits include:

• Having a business number ring on any device, anywhere
• The elimination of traditional telephone hardware and wires
• Flexibility to quickly add new extensions or lines without outside help
• Built-in security that protects sensitive data
• Scalability for hybrid work models
• Advanced features and capabilities

Cloud calling provides many useful features that can enhance every phone call. At the click of a button, users can:

• Record calls to transcribe or share them
• Merge calls or switch to a conference
• Hold or transfer calls
• Answer a colleague’s line
• See who is calling or waiting

Most importantly, a cloud calling solution will significantly enhance organizational collaboration. Platform integrations with other tools like video conferencing and instant messaging enable a unified experience that facilitates smooth and efficient remote work, team collaboration, and customer interactions.

Transitioning calling operations to the cloud may sound like a cumbersome undertaking, but proper preparation can simplify the move and ensure business operations run uninterrupted during the change. The following steps will help make the process as smooth as possible:

1. Define your requirements
2. Select the vendor partner that meets your needs
3. Form your rollout strategy
4. Start hybrid
5. Document your call flows