AI Agents for Webex Suite
Introducing new specialized AI Agents for Webex Suite—Notetaker, Task Agent, Polling Agent, Meeting Scheduler, and Receptionist—delivering instant summaries, real-time task creation, dynamic engagement, one-click scheduling, and seamless guest management for every meeting.
Enhanced AI Agents for Webex Contact Center
Webex AI Agent now offers 24/7 natural voice support with low latency, intelligent turn prediction, and advanced barge-in. And with Model Context Protocol, AI agents gain secure, real-time access to data and tools for accurate task completion while new multi-agent collaboration unlocks adaptive workflows—empowering agents to autonomously navigate complex inquiries.
AI Quality Management
Transform quality assurance with Webex AI Quality Management which automatically scores interactions, provides real-time insights, and empowers agents with tailored coaching—all natively integrated to help you continuously improve customer experiences.
RoomOS 26
RoomOS 26 is the next evolution of the cloud-connected operating system for Cisco devices. It brings new agentic AI capabilities to rooms and meetings, freeing up time and resources for IT, and directing the most intelligent, seamless meeting experiences for end users.
AI Canvas
Give IT teams powerful, intuitive insights—Cisco AI Canvas in Control Hub delivers rich analytics and clear data stories to optimize collaboration experiences effortlessly.
Task Agent
Task Agent automatically adds action items from post meeting summaries in the new “Task” tab and provides options to complete tasks such as scheduling a follow up meeting, updating Jira or Salesforce, and more.
3D Model Collaboration for Apple Vision Pro
Webex for Apple Vision Pro users can now share 3D models and explore them with colleagues in real time. Users can move, rotate, enlarge, and manipulate models within their own physical space while virtual participants simultaneously interact with the object. Together, colleagues can point out details, brainstorm ideas, and co-create in ways that aren’t possible on a flat screen.
AI-Powered Search
With connectors across many enterprise apps such as Outlook, Salesforce, and ServiceNow—made possible with Glean and Microsoft 365 Copilot—users can enhance discussions, search Webex, and speed up decision-making with knowledge graphs and connectors.
Polling Agent
Polling Agent now suggests interactions points such as polls and Q&A while you are scheduling and preparing for your meeting. And during the meeting, Slido will generate polls and provide suggestions automatically based on the live transcripts, enabling you to add them to your meeting in real-time to improve audience engagement.
Webex Calling Customer Assist Enhancements
Webex Calling Customer Assist introduces powerful new features: Caller Intent previews the reason for a call before agents answer; Suggested Responses offers real-time guidance for more effective replies; and Topic Analytics delivers insights into common call drivers, helping businesses better understand customer needs and optimize support.
Transcribe and summarize work discussions without requiring a scheduled meeting. Simply tap AI Notes to capture key points and action items which are saved with your meeting recaps and sent to your inbox.
Ask AI Assistant to schedule a meeting for you, directly from the chat panel. AI Assistant can also detect the action of scheduling in the meeting summary and create a meeting for you to review and approve.
Webex Meeting Survivability introduces a new level of network redundancy and business continuity, helping to ensure uninterrupted meetings even during internet disruptions that may be due to outages, natural disasters, and more.
Many businesses today face a specialized set of deployment considerations that require the ultimate level of security, reliability, and resiliency. Webex is addressing the growing demand for security by providing private, on-premises meetings, Zero Trust Meetings with Video Mesh, on-premises recording, and on-premises hybrid data security.
With the addition of a second data center in India, Webex now offers flexible PSTN through Cloud Connect partners.
With innovations like AI-powered call summaries, voicemail transcription, native call recording, and a seamless single-app experience, Cisco Call for Microsoft Teams enables Teams users to effortlessly leverage the enterprise-grade Webex Calling platform.
Webex Calling Customer Assist agents can now track the outcome of a call with wrap up codes. Agents can select from a variety of reasons, providing valuable insights to administrators and supervisors to optimize customer service.
RoomOS 26
RoomOS 26 is the next evolution of the cloud-connected operating system for Cisco devices. It brings new agentic AI capabilities to rooms and meetings, freeing up time and resources for IT, and directing the most intelligent, seamless meeting experiences for end users.
Workspace Advisor
Automatically generate a digital replica of your physical spaces in Control Hub leveraging the built-in AI in Cisco devices. Visualize audiovisual coverage in your rooms and leverage best practices and guided recommendations to optimize the room experience.
Audio Zones for Ceiling Microphone Pro
Enable IT to digitally define specific areas of the meeting space to be excluded from adaptive ceiling microphone pickup, enhancing audio quality.
Dynamic Camera Views
Get the best cinematic views in every meeting with Director on RoomOS, where agentic AI on the edge automatically predicts the flow of the meeting and adapts the camera mode accordingly.
Zoom Meetings for Cisco Rooms
Enjoy fully-featured, AI-powered Zoom Meetings on Cisco devices within the Cisco Rooms experience.
Experience cinematic meetings with a pan-tilt-zoom camera that delivers breathtaking speaker and presenter tracking, embedded AI, and video-over-IP for scalable, hassle-free deployments.
Expanding the 9800 Series, the Desk Phone 9811 delivers essential, reliable calling with an action button for quick access to critical needs.
Plan and visualize your desk workstations, hot desk spaces, and focus rooms at scale with Cisco webcams, headsets, desk phones, and all-in-one desk collaboration devices in an interactive 3D experience.
Extend the range of connected AV peripherals over Ethernet, manage your switches in Control Hub, and gain network visibility for your deployment by combining Cisco collaboration devices and accessories with Catalyst 9200CX Smart Switches.
Equip your workspaces with secure, scalable, and seamless Microsoft Teams Rooms experiences, powered by the Microsoft Device Ecosystem Platform (MDEP). The next evolution of Cisco’s partnership with NVIDIA and Microsoft brings MDEP to Cisco’s NVIDIA-powered architecture.
Leverage intelligent meeting transcription and summary capabilities of the Cisco AI Assistant for impromptu, in-person huddles and brainstorms.
AI Agent: Autonomous Voice Enhancements
Webex AI Agent offers 24/7 personalized, natural voice AI for faster resolution and seamless experiences—now with lower latency, intelligent turn prediction, and advanced barge-in.
AI Agent: MCP Support
Empower AI agents with secure, real-time discovery and access to tools and data via Model Context Protocol (MCP), enabling accurate, autonomous task completion without human intervention.
AI Agent: Multi-Agent Design Pattern
Enable adaptive, scalable AI as agents collaborate and orchestrate together, automating complex interactions and consultations—powered by Multi-Agent Design Patterns for Webex AI Agent.
Webex AI Quality Management
Transform quality assurance with Webex AI Quality Management—unifying monitoring, auto-scoring, real-time insights, and tailored coaching across AI and human agents for continuous improvement.
Webex Contact Center for Salesforce
As part of Salesforce’s Bring Your Own CCaaS program, Webex customers can now orchestrate customer experiences with Webex and Salesforce CRM data while empowering service teams to deliver seamless support from the familiar Salesforce workspace.
Amazon Lex Connector enables organizations to build and deploy custom virtual agents powered by state-of-the-art Text-to-Speech, Speech-to-Text, and Natural Language Understanding. Developers, partners, and customers can seamlessly integrate Amazon Lex into Webex Contact Center or Cisco Contact Center Enterprise for seamless virtual to live agent handoff to keep interactions frictionless.
Quickly launch AI agents using industry-specific, pre-built templates. With just a few clicks and no code, business users and IT can easily design and customize AI agents.
Advanced AI features are now available for Webex Contact Center Enterprise (CCE) and Unified Contact Center Enterprise (UCCE). With CCE 15, access a refreshed platform, enhanced AI, and new digital channels—including WhatsApp, Facebook Messenger, and Apple Messages. On-premises customers can now integrate AI for smarter workflows and improved outcomes.
The Webex Contact Center integration with Epic Systems brings a feature-rich communication platform into the Epic Cheers/Hyperdrive UI. Agents can manage multichannel conversations directly within Epic, eliminating window switching and enabling easier, more effective patient engagement.
Contact center admins and supervisors can now effortlessly create proactive outbound campaigns powered by precise contact attempt strategies—helping agents spend less time dialing and more time engaging with customers in Webex Contact Center.
The Cisco AI Assistant in Webex Contact Center equips agents with AI tools that offer automated guidance, context, and suggested responses and summaries to optimize customer interactions.
Real-time transcription provides instant, accurate, and continuous transcription of conversations during live calls.
Admins can now configure fine-grained Role Based Access Control (RBAC) for Webex Contact Center, enabling flexible multi-department access while helping admins work smarter by delegating to department admins and using Resource Collections to group and reuse assets across teams.
The Webex AI Assistant automatically suggests replies for agents in real time, incorporating customer context and history for faster, more accurate responses.
The Webex AI Assistant automatically identifies signs of burnout in real time in order to encourage breaks or offer insights as to when your agent's wellbeing may be impacted.
Get insights on customer satisfaction for every call by automatically generating customer satisfaction (CSAT) scores through survey data, operational metrics, and call recordings.
Topic Analytics transcribes and summarizes customer calls, providing a detailed breakdown of the topics driving these interactions. This powerful tool enables contact centers to gain actionable insights, streamline operations, and enhance overall performance.
AI Assistant for Developers enables customers and partners to rapidly build customizations and integrations with AI-powered search, generated code snippets, and AI-assisted code editing.
The Webex AI Assistant provides accurate automatic summaries for seamless handoffs from virtual to human agents.
With automated dropped call summaries from Webex AI Assistant, customers never have to repeat themselves after a call disconnects.
Mid-call summaries automatically produce concise and accurate summaries of customer interactions, capturing essential points and action items discussed during calls. These summaries are shared with agents and experts as part of the consult/transfer process, eliminating the need to repeat information.
AI Canvas
Give IT teams powerful, intuitive insights—Cisco AI Canvas in Control Hub delivers rich analytics and clear data stories to optimize collaboration experiences effortlessly.
AI Capabilities in Control Hub
Control Hub is the centralized place for managing your AI ecosystem, with enhancements for selecting language models, customizing AI features, enabling workflow integrations, and measuring AI adoption.
Smart Diagnostics
Stay proactive and successfully manage large device deployments with limited IT resources. Leveraging AI, Smart Diagnostics analyzes device issues and suggests action in an easy to digest format so you can quickly resolve the problem.
AI Assistant for Control Hub
Get the most out of Webex with AI Assistant for Control Hub. Increase IT productivity with quick answers to “how do I...?” and make lightning-fast configuration changes by simply asking “Help me do...”
Role-Based Access Control for Webex Suite, Contact Center, and Cisco Devices
Give IT teams access to the tools they need in Control Hub with new custom role-based access across Webex Suite, Contact Center, and Cisco devices.
Additional features, storage, and support start at just one low price.
