FALL 2024

What’s
New

Discover the next chapter of Webex: Experience Amplified

CUSTOMER EXPERIENCE Coming Soon

Webex AI Agent

The new Webex AI Agent delivers a true self-service experience with natural, conversational language, as well as orchestration and automation for a complete user journey.

SUITE Coming Soon

New AI features in Webex

The AI Assistant for Webex is getting even better, with calling summaries, the ability to recognize multiple speakers in group settings, and support for 120+ languages. Plus, Vidcast and Slido are adding generative AI capabilities for Vidcast creation and polling, and our AI partner ecosystem is expanding for greater flexibility and choice.

DEVICES In Beta

Cisco Spatial Meetings for Apple Vision Pro

Imagine having life-like video with such incredible depth that the experience is breathtaking. It’s not just video conferencing. It’s a meeting experience where people and objects come to life with amazing realism.

DEVICES Coming Soon

Ceiling Microphone Pro

Ceiling Microphone Pro is the first to bring AI-powered, adaptive voice capture to a variety of meeting spaces, offering impeccable sound quality for remote participants. It is your new digital conferencing mic featuring zero-touch configuration, audio over IP, flexible design, and an augmented audiovisual experience with Cisco video devices and cameras.

SECURITY & MANAGEABILITY Available Now

Workspace Designer

Our new Workspace Designer helps you design your own meeting spaces with Cisco collaboration devices through an interactive online tool that features a wide set of room configuration options, actionable tips, and at-a-glance blueprints to assist with the planning of your workspace deployment.

CALLING Available Now

Webex Calling reaches over 16M users

Webex Calling has more than 16 million users across 180+ markets globally.

SUITE Coming Soon

AI translations in 120+ languages

Now expanding our existing message translation in Webex Spaces, AI Assistant summaries can now be translated in 120+ languages during and after a meeting. Plus, Slido Q&A and Vidcast generated videos now have translation options enabled, with more languages coming soon.

CALLING Coming Soon

AI Assistant for Calling

AI Assistant is coming soon to Webex Calling. View live and post-call summaries so you never miss a detail of an important conversation and use shared summaries to eliminate frustrating hold times during call transfers.

CALLING Available Now

100K+ Webex Calling agents

Elevate the CX beyond the contact center with Webex Calling, the complete UCaaS + CCaaS platform with over 100K agents today.

SUITE Coming Soon

Identify each speaker in the room

Identify the name of the right person in meeting summaries, instead of seeing the conference room name, ensuring every voice is heard.

VIDCAST Coming Soon

AI-generated Vidcast

With a simple upload of any PowerPoint or PDF, AI seamlessly transforms the content into a professional and engaging Vidcast. Users can define the tone, edit the script, and choose from a variety of voice options tailored to their needs. Furthermore, you can translate your video into several languages, making communication more inclusive and effective.

SUITE Coming Soon

Share AI summaries

Take your AI-generated summaries beyond the meeting by easily exporting recaps into 3rd party tools and applications such as Microsoft Outlook, Teams, Copilot, and Slack.

CALLING Coming Soon
AT&T Business expands partnership with Webex Calling

AT&T Business will soon launch as a Certified Calling Provider for Webex Calling, providing seamless cloud migrations to customers in the United States.

CALLING Coming Soon
Webex with Verizon Business to launch in the United States

We’re thrilled to announce that Cisco and Verizon are expanding their partnership through the Webex Wholesale route to market.

SLIDO In Beta
AI-generated polls

Slido’s AI will seamlessly analyze your Microsoft or Google presentation and generate custom polls tailored to your content within seconds, making it easier than ever to boost participant engagement.

SUITE Coming Soon
AI Assistant Partner Ecosystem

We’re expanding the AI Assistant by giving users the ability to: Automate workflows and integrations with enterprise apps including Salesforce, ServiceNow, Zendesk, and more; Integrate with Glean, enabling mutual customers to enhance discussions and speed-up decision making with its knowledge graph and connectors; and choose the large language model (LLM) that best fits their needs with Amazon Bedrock.

DEVICES In Beta

Cisco Spatial Meetings for Apple Vision Pro

Imagine having life-like video with such incredible depth that the experience is breathtaking. It’s not just video conferencing. It’s a meeting experience where people and objects come to life with amazing realism.

DEVICES Coming Soon

Ceiling Microphone Pro

Ceiling Microphone Pro is the first to bring AI-powered, adaptive voice capture to a variety of meeting spaces, offering impeccable sound quality for remote participants. It is your new digital conferencing mic featuring zero-touch configuration, audio over IP, flexible design, and an augmented audiovisual experience with Cisco video devices and cameras.

ROOMOS Coming Soon

AI Assistant for Devices

Launch the AI Assistant from Cisco Collaboration Devices, and get action items, summaries, and more during your meetings.

PHONE OS In Beta
Desk Phone 9800 Series integration with ThousandEyes

Use ThousandEyes to monitor and troubleshoot the Desk Phone 9800 Series, reduce downtime and cut costs by pinpointing and resolving the source of call or audio issues as quickly as possible.

DEVICES Available Now
Table Microphone Pro in Carbon Black

Support your workspace interior design with the new carbon black version of the digital Table Microphone Pro, bringing aesthetics, directional sound capture, and intuitive mute controls to any meeting room.

DEVICES Available Now
Room Navigator for Wall is certified for Microsoft Teams

Assist your workforce and visitors to seamlessly check room availability, reserve a space, check into upcoming meetings, and navigate the office with the ultimate scheduling display, now certified for the Microsoft Teams panel experience.

DEVICES Coming Soon!
Bang & Olufsen Cisco 950 in Desert Gold

Now in two colors! Introducing Desert Gold—true wireless earbuds designed for professionals. Meet your new all-day audio companion, offering sophisticated style, outstanding sound quality, and the unique features professionals need.

Other enhancements
ROOMOS Available Now
Cross-view for long rooms

By adding two Quad Camera bars on the sidewalls alongside a Room Kit EQ, Room Kit EQX or Room Kit Pro, you can now equip your long conference rooms and boardrooms with the cinematic cross-view experience.

AI AGENT Coming Soon

Webex AI Agent

The new Webex AI Agent delivers a true self-service experience with natural, conversational language, as well as orchestration and automation for a complete user journey.

AI AGENT Coming Soon

Webex AI Agent Studio

The AI Agent Studio allows organizations to quickly deploy a voice or digital AI agent in minutes and choose which AI models are used to support a range of customer engagements.

CONTACT CENTER In Beta

AI Assistant – Virtual Agent Transfer Summaries

Provide accurate automatic summaries for seamless handoffs from virtual to human agents.

CONTACT CENTER In Beta

AI Assistant - Dropped Call Summaries

Eliminate customers having to repeat themselves with automatic dropped call summaries.

CONTACT CENTER In Beta

AI Assistant – Suggested Responses

Improve agent efficiency and reduce onboarding time by providing automatic responses to the agent within the chat window in response to a customer query.

CONTACT CENTER Available Now
Agent Wellbeing

Automatically identifies signs of burnout in real-time in order to encourage breaks or offer insights as to when your agent's wellbeing may be impacted.

CONTACT CENTER In Beta
AI Assistant for Developers – Contact Center

AI Assistant for Developers enables customers and partners to rapidly build customizations and integrations with AI-powered search, generated code snippets, and AI-assisted code editing.

CONTACT CENTER In Beta
Auto-generate customer satisfaction scores

Get insights on customer satisfaction for every call by automatically generating customer satisfaction (CSAT) scores through survey data, operational metrics, and call recordings.

CONTACT CENTER Available Now
Topic Analytics

Take advantage of automatic transcripts, customer call summaries, and detailed breakdowns of the topics driving these interactions. This powerful tool enables contact centers to gain actionable insights, streamline operations, and enhance overall performance.

CPAAS In Beta
Proactive Outbound Video

We are leveraging advances in generative AI to enable businesses to deliver personalized, interactive videos to customers at scale. Carnival Cruise Lines is testing the use of AI video to enrich and streamline the passenger port experience as they set sail on their cruise.

Other enhancements
CPASS Early Access
Partner Integration Studio

We are excited to announce the development of the Partner Integration Studio, a self-serve platform designed for partners to build, deploy, manage, deploy, and monitor integrations on Webex Connect.

CPASS Available Now
Branded Text with iOS

Apple now supports RCS on all devices with iOS 18, expanding the reach of Branded Text. Branded Text enhances your customer interactions by automatically upgrading a simple SMS message, delivering it with branding, verification and secure encryption to any RCS enabled device.

CPASS In Beta
Watchtower Observability

The Watchtower Monitoring Dashboard now provides even greater visibility into the health of applications and operations. Users can now monitor integration performance alongside TPS limits, drilling down into the root causes of integration failures more effectively.

CONTACT CENTER Available Now
Flow Designer Enhancements

The Flow Designer platform facilitates the creation and deployment of AI-powered CX workflows, ensuring a smooth transition from traditional contact center workloads to modern experiences. Improvements to the Flow Designer canvas enhance usability and pre-built flow templates that require minimum configuration.

DEVICES Available Now

Workspace Designer

Our new Workspace Designer helps you design your own meeting spaces with Cisco collaboration devices through an interactive online tool that features a wide set of room configuration options, actionable tips, and at-a-glance blueprints to assist with the planning of your workspace deployment.

DEVICES Coming Soon

Smart Diagnostics

Stay proactive and successfully manage large device deployments with limited IT resources Leveraging AI, Smart Diagnostics will deliver any context relevant to device issues in an easy to digest and actionable format to resolve the problem.

DEVICES In Beta

AI Assistant for Control Hub

Get the most out of Webex with AI Assistant for Control Hub. Increase IT productivity with quick answers to “how do I...?” and make lightning-fast configuration changes by simply asking “Help me do...”

DEVICES In Beta

Webex Air Gapped

A fully compliant and customized collaboration solution built for National Security and Defense, enabling modern meeting, chat, and calling via the Webex app​.

CONTROL HUB In Beta

Custom Role-Based Access Control (Control Hub)

Custom Role-Based Access Control gives IT admins the flexibility to build custom admin roles within their organizations that make sense for their specific business needs.

Release notes

Check out the latest Webex Contact Center release notes for a rundown of all the features recently published or in beta.

In case you missed it

2024 Spring Summer Release
2023 Fall Release
2023 Summer Release
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