Freed has found it especially interesting how broadly employees have embraced Webex across the enterprise. After introducing the solutions, utilization levels increased significantly and have remained high ever since.
“You don’t see many people dialing the phone, because they’re using Webex Meetings whenever something is scheduled,” he said. “Our company relies on it every day to host virtual business meetings, town halls, department meetings—any type of session where we need to engage people. It’s our go-to.”
The organization has even gone so far as to equip conference rooms with at least one or two Cisco Room Kits—devices that incorporate collaboration bars, cameras, and more into one all-inclusive system. According to Freed, they’re the natural next step beyond your traditional desktop or laptop.
Aside from internal collaboration, the Overhead Door team also uses these tools to hold external business meetings with dealers and distributors. They also have a group using Webex to train partners on Overhead Door products and solutions.
Using Webex Webinars, company leaders will jump on camera, give a presentation, and hold Q&A sessions after the meeting. As Freed explained, it’s a way to get hundreds of people across the U.S. and Canada onto a platform to report to both customers and employees.
“We held an internal town hall from our corporate office, including a morning and afternoon session. Our CEO and presenters were on video giving an update to the team on the state of the business and initiatives we have going on,” he added. “Between the two, I think we had over 1,000 people remotely attending. These types of things provide us the ability to have a more global reach.”
Never to be out-innovated, Overhead Door also leverages Webex Meeting’s built-in artificial intelligence capabilities, such as background noise removal and real-time translation. “We use noise cancellation every day,” Freed admitted. “To me, that’s become table stakes. It’s another opportunity to give people an interactive and dynamic experience.”