Frequently asked questions about Webex & remote work
What's on this page
OffersHow is Cisco Webex responding to global circumstances resulting from COVID-19 (Coronavirus)?
It’s our priority to enable people to work from anywhere (including home), anytime, and on any device, so that they stay connected with their teams and can continue their business operations. As the market leader, we’re making this happen in multiple ways.
For individuals and small businesses that need an immediate solution to enable remote working, we are providing expanded capabilities on our Free Personal Account and discounted Starter, Plus, and Business plans.View full offer details and eligible countries Sign up for free Learn more about how we’re supporting you during COVID-19
For organizations and businesses looking to provide host meeting accounts to employees and require centralized administrative management and reporting capabilities, we are providing free 90-day licenses to businesses who are new Webex customers in this time of need through our partners and the Cisco sales team.
- If you don't have one, find a Cisco partner here
- To contact Cisco Sales direct, email firstname.lastname@example.org or call 1-866-863-3911
What if I’m already a Webex customer?
We’re helping existing customers meet their rapidly changing needs as they enable a much larger number of remote workers by expanding their usage at no additional cost.
- For existing free accounts looking to expand, view the full offer details and eligible countries
- For existing paid online (Starter, Plus, or Business) accounts, you can manage your account online or contact us
- For existing Enterprise accounts, please contact your CSM or the Sales team
- For existing partner-managed accounts, please contact your partner
I need to make my live event a virtual one. Help!
Need to move in-person events to virtual? Get event best practices, a quick decision guide on which platform works best, and links to help you get started at cs.co/virtualevents. Cisco and Vbrick are teaming up to offer free live streaming to companies looking to transition their in-person event to an engaging online event.View offer details and contact Sales Stream your Cisco Webex meetings to Vbrick
EssentialsWhat can I expect from Webex Meetings vs. Teams?
Webex Meetings allows you to work together face-to-face virtually, with flexible audio options, video conferencing and screen sharing on any device.
Webex Teams also provides audio and video conferencing with screen sharing on any device, plus gives you one on one and group messaging, rich content and file sharing and two-way whiteboarding.Learn about what you can do with each and find quick start guides on the Webex Essentials page Understand what features are included in the current Free offer for Meetings and Teams
How fast should my network connection be for video meetings?
For the latest information regarding bandwidth requirements, and information on system requirements and supported cameras, see our minimum bandwidth requirements article.
How can I improve my Webex experience at home?
If you have low bandwidth or a poor internet connection, it can impact your Webex experience. You’ll see a notification on-screen to let you know. Here are some tips on working with low bandwidth:
1If you do not have strong WiFi: lower video quality or turn off your web camera, and better yet, share your content before the call.
2Close unnecessary applications: audio and video competes for the same resources and under pressure will impact the quality of your collaboration experience. Webex Meetings has health indicators at the top right-hand corner (on latest versions of Webex).
3If you have no WiFi: use the direct dial numbers for your meeting, which you can find in the invite. You are just a phone call away from your collaboration experience.
4Enrich your collaboration experience: While working from home, there may be a lot of background noise. Consider muting yourself if you are not speaking.
5Webex can run outside of your VPN: Turning off VPN for Webex can lead to a better experience for audio, video and sharing.
If Webex still isn’t working as expected, you can run the Network Test Tool to troubleshoot your connectivity issues or visit the Global Service Status page for updates on service delivery.Read our top ten tips for a great Webex Meeting experience View more tips on staying connected with low bandwidth
How can Webex support users who are deaf, hard of hearing, and sign language interpreters?
In a physical conference room, you would be able to see each other, write notes, talk, share content, and use a whiteboard. You have the virtual equivalent of all those activities in Webex. Make your meeting more accessible with these tips on creating the best experience for sign language interpreters and collaborating with hard of hearing attendees: cs.co/webexaccessibility.
I want to record my Meeting. Where can I access it later?
You can record meetings for people who can't attend or for those who want to refer back to what was discussed. Depending on what kind of account you have, your recordings can either be saved to the cloud or your computer as a local recording.Find out how to record and where your recordings can be saved
What materials do you have that can help my organization quickly deploy and adapt to remote work?
Webex can help keep your team connected on any device, enabling you to keep work moving from anywhere.Supporting you during COVID-19 Rapid Deployment of Remote Work for IT Admins Remote Work for End Users Webex Essentials Business Continuity Portal Business Continuity for IT Admins Business Continuity for End-Users Healthcare Education Virtual Events Accessibility Live and On Demand Classes
IndustryI work in education. How can I get started with distance learning or virtual teaching?
It’s more important than ever to keep classrooms connected. Your best resource for a smooth transition to virtual learning is our educational resources page. You’ll find materials to learn how to teach remotely, guides for parents and students, and resources for IT Admins to rapidly plan, deploy, and onboard users.
I work in healthcare. How can I transition to virtual healthcare?
Besides the convenience of doctor visits without a commute, sometimes it’s essential to provide care remotely to keep everyone safe and healthy. Our healthcare resources page is the best resource to help clinicians, care teams, patients, and families make the transition to virtual healthcare.
How Do Cisco’s Webex Services Enable HIPAA Compliance?
We take privacy very seriously and want to ensure we address your HIPPA concerns. Raisa Trifanov wrote a blog to address this topic specifically.Read our blog about Protecting your Webex healthcare data
What if I’m in another industry?
As we work on specific guidance for additional industries, here are other resources for transitioning to remote work quickly in other industry segments:Webex for financial services Webex for public services Webex for FedRAMP
IT AdminHow do I add users to our existing account?
With Webex Control Hub, you can choose a method to add or manage users that works best for your organization. Learn how in the Help Center.
If you have an Online Paid account, you can add users following the directions here.
What capacity can your platform handle?
Our team is working around the clock to ensure your business needs are met. Cisco is continually improving our worldwide connectivity by working with carriers to assist with last-mile connectivity to reduce latency between our end-users and the Webex cloud.Global service status IT Admin resources
I’m concerned about keeping my business secure. How can Webex help?
Businesses, government agencies, and institutions across healthcare, finance, and education worldwide rely on Webex to simplify business processes and improve results for sales, marketing, training, project management, and support teams. Webex provides a secure environment with the ability to be an open place to collaborate. Understanding the security features as site administrators and end users can allow you to tailor your Webex site to your business needs.
For additional information, don’t miss:Webex security white paper Webex best practices for secure meetings: Control Hub Webex best practices for secure meetings: Hosts
OtherHow does Webex manage my personal data?
We’re committed to maintaining strong protections for our customers, products, and company. Learn about how we protect customer data at the Cisco Trust Center.
I have a question not answered here. Who can I chat with?
We’re here for you—there are several ways to get support with rapid remote deployment, supporting remote teams, and everything else Webex has to offer:Connect with the broader Webex Community on our dedicated COVID-19 discussion thread Learn from a Webex expert at one of our upcoming online classes Open a case with support
- If you have a Partner or CSM-aligned account, reach out to them for hands-on support
We’ll continue to update these FAQs to best support you and your teams during this unprecedented time. As always, you can visit help.webex.com for more guides, classes, and connect with the global Webex community.
Don’t see what you are looking for?
We’ll continue to update these FAQs to best support you and your teams during this unprecedented time. As always, you can visit our Help Center for more guides, classes, and connect with the global Webex community.Webex Help Center